Ombudsman application It is a system for receiving complaints through the Mobile Application of the Office of the Ombudsman (Office of the Ombudsman), which is a channel through which the Office Has opened for service to serve the people To receive more convenience and access to services. In submitting complaints or grievances to the office In the event of suffering or unfairness from performing duties or neglecting to perform duties from officials government agency or state enterprise
Previously, there were 6 channels for receiving complaints:
1. Post office
2. Call Center number 1676
3. www.ombudsman.go.th
4. Manually
5. Passed the House of Representatives or Senate.
6. The network of the Office of the Ombudsman includes the Lawyers Council and branches throughout the country. Office of the Attorney General Office of Human Rights Protection and Legal Aid for the People (NHCO) and Provincial Attorney's Offices throughout the country.
It has the following functions:
● Advice is giving advice. About the office, including the history of the Ombudsman Role, authority, vision, mission, strategic issues Including basic ways to use the application.
● Correcting applicant information To correct various personal information used in supporting complaints such as name, address, etc.
● Submitting a complaint So that the complainant can send various information to complain about, such as details of the complaint. Respondent information Images accompanying requests, etc.
● Following up on complaints. To be used to check the operational status of complaints. Responsible officer Including sending requests or additional pictures. To use as information to support complaints filed with ONEP.
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