Manage customer & prospect interactions with the Mekari Qontak Omnichannel Chat.
Mekari Qontak Omnichannel Chat is an software that seamlessly integrates diverse communication channels like web chat, social media, and instant messaging apps into an one user-friendly platform. This helps you deliver a consistent customer experience across channels.
Connect every touchpoint of your business seamlessly with Mekari Qontak Omnichannel Chat feature, where seamless communication converges with cutting-edge efficiency. Save over 80% of valuable time wasted on customer communication across disparate business apps.
Drive business growth with Mekari Qontak Omnichannel Chat mobile. Our platform streamlines your sales to support processes, providing business a central hub for managing customer interactions to improve customer experience and increase the efficiency of their customer support teams.
>> Connect all your messaging channels in an one Mekari Qontak Omnichannel platform:
- Website / Embedded Live Chat
- Facebook Messenger
- WhatsApp
- Instagram
- X (Twitter)
- LINE
- Telegram
- Gmail
>> Simplify customer engagement and manage conversations from anywhere:
- Efficient prospect management across multiple communication channels
- Notifications for improved response rates and conversions
- Chatbot integration for engaging initial conversations
- Follow-up reminders and centralized product information for centralized solutions
- WhatsApp account masking & verification
- WhatsApp message personalization and unlimited broadcast message
- Automatic agent allocation
- Customizable chat template
- Chat reply automatic schedule
- Deal and ticket drag & drop feature
- Manage pipeline and data information as needed
- Agent performance report
- Customer satisfaction survey
- Message activity report
>> Mekari Qontak Omnichannel Chat is useful solutions for every business role:
• Sales and marketing executives at all levels
• Independent professionals
• Business owners
• Commissioned sales agents
• Customer Service/Support agents
>> Mekari Qontak Chat is suitable solutions for following industries:
• Finance and Banking
• Healthcare and Clinic
• Marketing Agencies & Services
• Manufacturing
• FMCG
• Education
• Tour & Travel
• Transportation & Logistic
• E-commerce
• Retail
• Consulting or Advisory
• Real Estate and Construction
• Software and IT
• Trading
• Business Services
>> Key features Mekari Qontak Omnichannel Chat include:
1. AI Chatbot: manage business inquiries efficiently with conversation automation.
2. WhatsApp API: smooth and safe integration to improve WhatsApp business API account management.
3. Instagram API: centralized support for customer interactions on business Instagram accounts.
4. Open API: smooth and safe integration of the omnichannel module with other platforms.
5. Tokopedia Chat Integration: easily centralize various chats in your business Tokopedia account inquiries.
6. Embedded Live Chat: easy integration of 24/7 live chat services into your application.
Take your business to the next level with Mekari Qontak Omnichannel Chat. Join tens of thousands of Southeast Asian businesses already growing with our mobile-first Omnichannel. Download and install now to supercharge your sales, marketing, and customer service productivity.
*A Mekari Qontak account is required to use Mekari Qontak Omnichannel Chat for Android.
Mekari Qontak Website: https://qontak.com/
Data safety
Safety starts with understanding how developers
collect and share your data. Data privacy and security practices may vary based
on your use, region, and age. The developer provided this information and may
update it over time.
Whats New
We have a new look for the app and have fixed some issues for better performance. To experience the changes, make sure to keep your app updated.
